| ACCOUNT
MANAGEMENT & SUPPORT |
| Email
notification system alerts administrators and customers to important
events such as pending account or credit card expiration, low
time remaining, incidents needing attention or having been resolved,
payment transaction status, new customer welcome messages and
much more as configured |
| Session
management server continuously monitors active sessions for
changes in account status mitigating risk for prepaid services
by enforcing status and authorization changes for active sessions.
|
| Configurable
custom data fields integrated into Service and Customer Account detail displays |
| Concurrency
control for ISPs. Time limits possible for multiple sessions. Enforcement
of bandwidth usage restrictions. |
 |
| BRANDING
& CUSTOMIZATION |
| Unique
branding, custom appearance, content and logo for your company
and your resellers. |
| Automatic
language selection based on browser language setting. Automated
language conversions are currently available for English, Spanish,
French, German, Portuguese, Japanese, Simplified Chinese, Korean
and Arabic. New languages can be added and existing translations
updated using the included language editor. |
| Branded
customer-care center for each reseller. |
| Merchant
account integration for a company. Resellers can have their
own merchant accounts. |
|
| BILLING
FEATURES |
| Introductory
Offers where recurring service pricing changes after an initial
period |
| Packaged
accounts allow multiple services to be billed together |
| Automated
recurring billing on period of months or period of days basis |
| Sales
person commission tracking and reporting |
| Flexible
tax structure |
| Renewal
or Balance forward billing |
| Account
aging |
| Discounts
based on static amount or percentage |
| Send
Method/Pay Method charges |
| Previewing
of billing events |
| Statement
& Invoice generation |
| "Realtime"
balance displayed based on currently available network usage |
| Payment
tracking provides historical accuracy for some tax and payment
reports by tracking the association of credits and payments
to invoice line items over time |
| Support
for non-recurring prepaid services and billing |
| Emailing
of Statements and Invoices |
| Usage
billing |
| Scheduled,
automated billing process including statement creation and sending
via email |
| Failed
transaction reporting and management |
| Duplicate
payment detection |
| Point
Of Sale functionality with estimate to invoice conversions |
| Credits
and Adjustments |
| Monthly,
Anniversary and Calendar aligned billing cycles |
| Late
payment fees |
| Per
service type pro-rate settings when opening, closing and changing
from or to another service type |
|
| CRM
/ INCIDENT TRACKING |
| Support
tickets (Incidents) |
| Actions'
add resolutions to incidents |
| Configurable
incident states, (Open,blocked,WIP,Closed..etc) |
| Open
incident reporting and searching (Full text) |
| Customer
history report |
| Operator
access to RADIUS call and authentication failure data |
| Custom
data fields by incident type |
| Incident
fields can be hidden or displayed as appropriate per incident
type |
| Incident
priority settings |
| Incident
Due Date / Resolve By fields with email overdue warnings, overdue
escalation and reporting |
| Incident
and action time tracking feature for informational purposes
or documentation of billable hours |
| Support
for escalations and escalation notification |
|
Incident
status change email notifications
|
|
| CUSTOMER
SELF-MANAGEMENT & SIGNUP |
| Integrated
new customer signup |
| Support
for prepaid card pay method at signup |
| Customize
required and visible input fields providing a simplified sign-up process |
| Supports
creation of one-time accounts as well as recurring access accounts |
| Customers
can check account status, billing history, change passwords and make payments online |
| Customers
can add new services and change or cancel existing services |
| Customers
can view and print detailed invoices, statements and payment receipts from the customer center |
| Customers
can manage email notifications they receive for announcements, account status, incidents and more |
| Customers
can open support incidents and add notes to existing tickets from the customer account center |
|
| REAL-TIME
USAGE RATING |
| Rating
based on time of day, day of week, day/week of month and holidays |
| Per
session rounding including per interval up, down, nearest, 6
second and 60 second rounding |
| Rating
data sources enable rating of data from external sources |
| Bill
concurrently for time and data usage |
| Bill
multiple parties such as end-user and resellers for the same
usage |
| Determination
of time remaining based on available balance or credit and other
crater as available such as source and destination address |
| Criteria
based pricing such as source and destination telephone number
or prefix, IP network, device port or other avaliable data |
| Authorization
parameters for RADIUS authentication allow enforcement of access
restrictions based on bandwidth consumed and other critera as
defined |
| Dynamic
cost changes after configured time or data consumed |
| Realtime
rating for RADIUS accounting |
| Rate
cost ceilings and floors |
|
| RESELLER
BILLING |
| Resellers
can set prices on a per service type basis |
| Company
can set reseller pricing on a per service type basis |
| Support
for detailed (per account) or summarized (by service type) invoicing
of resellers |
| Support
for fractional or whole month billing |
| Separate
tracking and reporting of monies for each reseller |
| Place
limits on each resellers "active accounts" count |
|
| PREPAID
CARDS ACCOUNTS |
| "Direct
Use" accounts allow the user to directly access services
using the login and password provided on the pre-paid card without
an initial signup process |
| Integration
with signup server allows collection of customer information,
selection of plan, access login funded by pre-paid card |
| Rechargable
- Existing accounts may be recharged by additional pre-paid
cards |
| Integrated
account generator supports creation of secure custom sequence
algorithms for login and password generation |
| Stored
profiles provide simplified configuration when creating additional
pre-paid card batches |
| Prepaid
data easily exportable in CSV and XML forms |
| Batch
and account level pre-paid card management and statistics |
| Card
use isolated to accounts associated to the same organization
as the pre-paid card |
| Leverages
customer account center to provide customer driven provisioning
of accounts or additional access funded by prepaid cards |
| Limited
shelf life: Prepaid batches can be configured such that cards
having not been used over a period of time automatically expire |
| Enforce
Access Limits: Expiration, session time limits, concurrent access
limits and currency based rating required for advanced services
such as prepaid telephone cards are possible with Centeriq and
its integrated pre-paid card management system |
|
| CREDIT
CARD & ACH/EFT PROCESSING |
| Mulitple
payment processors supported by Organization, billing group
and card type |
| Auth+Capture,
Credit and Void transactions |
| Configuration
interface in many cases allows "configuring" support
for additional processors |
| PaymentTech
(realtime) |
| Authorize.net
(realtime) |
| Payflow
Pro (realtime) |
| Card
services |
| First
data PTC |
| Concord
(realtime) |
| Transaction
Central (realtime) |
| MAPP-PC |
| Cyber
Cash - IC Verify |
| PC-Transact
IT |
| Visanet
POS-Partner |
| Telecheck |
| CCard |
| PC-Charge |
|
| REPORTING |
| Commission
reporting |
| Error
summary |
| Overdue
incidents |
| Expired
accounts |
| Call
Summaries |
| Check
deposits |
| Daily
payments |
| Expiring
credit cards |
| General
Ledger |
| Revenue
Forecast |
| Taxes
invoiced and paid |
| New
user summaries |
| Expired
accounts |
|
Failed
transaction
|
| Current
aging |
| Revenu
summary |
|
| AUDIT
& LOGGING |
| Globally
sourced problem summary |
| Logged
operator changes |
| RADIUS
authentication failure |
| RADIUS
accounting |
| Integrated
syslog server provides central logging for routers and NAS devices |
| View
calls and failed authentication attempts |
| Scheduler
task logging |
| Email
logging |
| FTP
Transfer logging |
|
| PROVISIONING |
| AAA
RadiusNT/X included (Click here for RADIUS features included
with Centeriq) |
| Generic
contact information (LDAP) |
| QMail
(LDAP) |
| Netscape/Sun
Messaging Server (LDAP) |
| Communigate
Pro (LDAP) |
| MDaemon
(LDAP) |
| NIS+
and PAM/NSS UNIX accounts (LDAP) |
| Surge
Mail (LDAP) |
| Surge
Mail (LDAP) |
| Serv-U
FTP (EmerAuth) |
| DNEWS
(EmerAuth) |
| Merak
Mail (RDBMS) |
| Mail
Site (RDBMS) |
| VOP
Mail (RDBMS) |
| Mail
systems |
| FTP
servers |
| Web
servers |
| Generic
change file export |
| XML
export |
| HTTP(S)
post |
| X-STOP
content filter |
|
| SECURITY
FEATURES |
| Detailed
client action/access logging |
| AES
database field encryption for sensitive information such as
passwords, credit cards and account numbers |
| Operator
limits on accepted payment types and amounts |
| Password
& Secure data visibility options for operators and administrators |
| Centeriq
'Active Sessions' showing which operators and customers are
currently using Centeriq |
| Short
term operator account lockouts for failed authentication attempts |
| Group
level IP access restrictions |
| HTTPS
(SSLv3 and TLS) |
| Auto
logout |
| Limit
operator access privileges on a per-billing group basis |
| Configurable
access restrictions |
| End-User
account center |
| |
